Unlinking MFA Token From Office 365 Account

Unlinking MFA Token From Office 365 Account

Unlinking MFA Token From Ofice 365 Account

If the end-user has another option to authenticate themselves, please proceed. If they do not and only have 1 way to authenticate, please grab their StarID, verify them via a physical ID, and provide the information to one of the IT staff to reset their MFA option. After doing so, it will take roughly 30 minutes - 1 hours to fully reset. After waiting for the timer, consult with the IT staff and see if the approve request came through. If it did, then you can proceed with the instruction!


1. Copy the following hyperlink, https://account.activedirectory.windowsazure.com/Proofup.aspx, and paste it into a web browser (Example: Google Chrome, Safari)

2. Have the person login into their Office profile with starid@minnstate.edu (if they are an employee) or with starid@go.minnstate.edu (if they are a student).


3. Have the person type in their StarID password


3a (Optional). If they have other options to verify their authentication, have them select one that is working properly.


4. Once they login successfully, click on "Delete" next to "Authenticator app"


5. After clicking "Delete", wait for the following message box to disappear.


6. After successfully deleting the token, make sure that the "preferred option" towards the top is directing to the correct option.


7. Once that is correct, click "Save" at the bottom.


8. You will need to verify the option again. You can do so by clicking on the "Verify preferred option"


9. Once you have successfully verified the option, click on "Close" to finish up the process.


Congratulations! You have successfully remove the MFA token from a user's account!


    • Related Articles

    • Multi-Factor Authentication for Office 365

      How to set up Multi-Factor Authentication for your starid.  Multi‐Factor Authentication for Office 365   Saint Paul College is in the process of piloting multi‐factor authentication (MFA) for Microsoft Office 365. This article includes the steps ...

    • How can I update the Office 365 software?

                                                                                                     1.  To update Office 365 open any application (Word, Excel, Powerpoint, Outlook).  ...

    • Office 365 installation

      Office 365 Installation: Saint Paul College students, staff, faculty can install the Office 365 desktop app suite by logging in either with your my.saintpaul.edu or your saintpaul.edu email accounts. The Office 365 portal https://www.office.com/ ...

    • What is my account number?

      If you are paying with financial aid, a Third Party payment, Veteran's benefits/deferment, or PSEO/Gateway, your account number requested on the checkout page is your Tech ID.

    • I’m trying to register for classes but I was told there was a financial hold on my account; what do I do?

      a.       A hold gets placed on any student account which has a past due balance and may include any of the following reasons:                                                                i.      Your financial aid from the prior term may not have ...